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PRECISE TRANSACTIONS PTY LTD PRIVACY POLICY

Introduction

This policy has been developed to appropriately acknowledge the importance of, and assist in providing a framework for, the appropriate level of protection for personal information. The policy represents Precise Transactions Pty Ltd’s commitment to compliance with the privacy laws and Australian Privacy Principles.
It details the lawful approach we take in the collection of information in regard to the management and use of all information collected from our client(s) and their customer(s), and all subsequent dealings with our client(s) and their customer(s).

How we collect and hold personal information

We may collect and hold the following personal information:

  • Identification information;
  • Bank account information;
  • Details of the loan you have been provided by our client for which we will be collecting payments by direct debit, or administering on behalf of our client;
  • Overdue and default information concerning your loans with our client;
  • Payment information about you, including information concerning late payments, regarding your loan contract with our client;
  • Information about new arrangements you may have made involving an existing loan contract with our client.

This information will be collected:

  • if one of our clients provides us with your personal information for the purposes listed below; or
  • from you.

Identification information about you

To assist in protecting you against identity theft and to assist in reducing the opportunity for fraud, we may ask you for some or all of the following identification information:

  • your full name;
  • any alias or previous name/s;
  • date of birth;
  • sex;
  • current address;
  • 2 previous addresses (if any);
  • name of current employer, or name of last known employer; and
  • driver’s licence number.

Why we collect, hold, use and disclose personal information

Precise Transactions Pty Ltd collects personal information for the following purposes:

  • to help us process your direct debit request in an efficient manner;
  • administration of the loan on behalf of our client, including processing your payments;
  • to notify you of a default or missed payment;
  • to notify our client of your default or missed payment;
  • to facilitate the collection of overdue payments;
  • to efficiently manage and administer all services we provide to you or our client;
  • to notify of our services; and
  • to comply  with our legal obligations.

Information disclosure to other organisations

Unless authorised by the Privacy Act 1988, any other applicable law, or this Privacy Policy, we will keep confidential your personal information you provide to us or we receive from one of our clients.

Pursuant to the Privacy Act 1988, we may disclose your personal information to:

  • our external service providers and their agents who provide business services to us, on a confidential basis, only for the purpose of our business;
  • Financial Ombudsman Service, to which a complaint relating to a particular service we provide to you can be referred. Telephone 1300 780 808, or via its website www.fos.org.au;
  • any court or tribunal as may be required by law.

Other disclosures

  • If required by law to disclose your personal information, we will comply with our legal obligations.

How we hold personal information securely

In all circumstances, we take reasonable steps to protect your information from misuse, loss, interference, unauthorised access, modification or unauthorised disclosure. Hard copies are held in a locked environment, with other security protection after business hours and electronic copies are held in a secure environment, with the application of appropriate passwords and other computer and software security techniques. We choose not to provide further detail, for security reasons. Further protection detail can be provided to you verbally, on request.

How you may access personal information that we hold about you

First contact the Privacy Manager, telephone: 1300 883 713, or email privacy@precisetransactions.com.au, or PO Box 1857, Broadbeach Qld 4218, or fax no. 1300 765 608.

There are limited circumstances pursuant to the Privacy Act 1988 where we may refuse you access to your personal information.

How you may seek the correction of personal information that we hold

Once you have inspected the personal information we hold on file about you, you may inform our Privacy Manager if you have discovered any information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.
The Privacy Manager will be pleased to amend the file within 30 days but, in most cases, will require appropriate evidence from you to support your request.

Cross-border disclosure

Precise Transactions Pty Ltd is an Australian registered company. All personal information is stored in Australia. Some of our clients are based in New Zealand. Any personal information of our client’s customers in New Zealand will be stored in Australia pursuant to the Privacy Act 1988 and local New Zealand privacy laws.

How you may make a complaint

If you have any further questions or complaints about our Privacy Policy or handling of your personal information, there are 3 ways you may complain:

  1. Verbally, or in writing, to our Privacy Manager:
    Telephone: 1300 883 713, or email privacy@precisetransactions.com.au, or PO Box 1857 Broadbeach Qld 4218, or fax no. 1300 765 608.
  2. If you are not satisfied with the Privacy Manager’s response, you can complain verbally or in writing to our Internal Disputes Resolution Manager:
    IDR Manager, email: IDR@precisetransactions.com.au, PO Box 1857, Broadbeach Qld 4218.
  3. If you are not satisfied with the Internal Disputes Manager’s response you can lodge a complaint either with the Privacy Commissioner, at the Office of the Australian Information Commission, contact details:

Office of the Australian Information Commission
GPO Box 5218
Sydney NSW 2001
Phone: 02 9284 9753
Enquiries: 1300 363 992
Website: www.oaic.gov.au
OR
With the external disputes resolution scheme of which we are a member, contact details:
Financial Ombudsman Service Ltd
GPO Box 3
Melbourne Vic 3001
Phone: 1300 780 808
Fax: 03 9613 6399
Website: www.fos.org.au

There is no charge for lodging a complaint.

How we will deal with such a complaint

We will write to you acknowledging receipt of the complaint. After appropriate investigation, the Privacy Manager will write to you as soon as practicable after a decision has been reached, outlining the decision and the reasons for reaching it.