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Customer Services

Experienced friendly staff

We pride ourselves on the quality of our people and our technology. We have a customer service team who are highly trained and experienced in customer services and collections. They will make calls on your behalf to chase late payments as well as negotiate new payment arrangements with your customers if they are in arrears or serious default. We will work with you to develop customised call scripts so you can be assured that our team act and communicate just like your own internal team.

Onshore or offshore, that is the question

For us the answer is simple. All our staff are based here in Australia and it will always remain that way. With many years’ experience developing our own call centre and customer services teams, we believe this is the best way to deliver exceptional customer service and the best results. Your customers will never feel that they are having to talk to someone thousands of miles away in a different country.