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Credit Control

Take control of your defaulters

We take the hassle out of chasing missed payments or late payments. In conjunction with our direct debit services, we can offer your business a number of services to ensure that your collection rate is as high as it possibly can be. Our friendly and professional customer service centre will contact your customers on your behalf to determine why your payment wasn’t honoured and will make the necessary arrangements with them to catch up on their payments.

Friendly payment reminders

Over many years in the finance industry we’ve proven that your collection and default rate can be significantly improved by simply reminding your customers that their payment is due. We will work in conjunction with you to create friendly email and SMS payment reminders which are customised with your own wording.

Daily dishonour notifications

When customers miss their scheduled repayment, we will send an SMS and email message customised using your own template to notify them of their dishonour. We can also send these messages to you or alternatively provide you with a report of which customers missed their payments, allowing you to handle the follow-up.

Customised communications

We will work with you to determine the approach you would like to take when it comes to communicating with your customers. Our system allows us to generate customised SMS, email and letter templates which we will send to your customers on a schedule that you determine. For example, you may want a letter and email sent out to the customer after their first or second missed payment and perhaps a different letter on their third missed payment. Whatever your requirements, we will have a solution, so give us a call today to find out more.